**Refund and Returns Policy**

At Yamuna Jewellery and Workshop, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help with our refund and returns policy.

**1. Returns**

1.1. You have [number] days from the date of delivery to return any item purchased from our website.

1.2. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

1.3. To initiate a return, please contact our customer service team at [contact email/phone number] with your order number and details of the item(s) you wish to return. We will provide you with instructions on how to proceed.

1.4. Please note that personalized or custom-made items may not be eligible for return unless they are defective or damaged.

**2. Refunds**

2.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

2.2. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] working days.

2.3. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to an error on our part or the item is defective or damaged.

**3. Exchanges**

3.1. If you wish to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange.

3.2. Exchanges are subject to product availability. If the requested item is not available, we will issue a refund or offer an alternative solution.

**4. Damaged or Defective Items**

4.1. In the unlikely event that you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or refund, depending on your preference and product availability.

4.2. We may require photographic evidence of the damage or defect to process your claim efficiently.

**5. Return Shipping**

5.1. To return your product, you should mail your product to [return address]. You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to an error on our part or the item is defective or damaged.

5.2. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

If you have any further questions about our refund and returns policy, please contact us at [contact information].